A: The new 2009/2010 Engineering Catalogue is now available and is crammed with hundreds of new and exciting products across our entire range. We have new computer connect weather stations, expanded security and surveillance options, and a wide selection of entertainment and communications products.
Ring our call centre on 1300 738 555 for your free copy or register on our website.
A: Some people are nervous about cookies. Privacy is a valid issue for all of us; however, cookies are very limited in scope. A cookie can only contain plain text, not code, so cannot spread computer viruses. They go into a specific folder or directory location that you control, via your web browser software. As a result, cookies can't read or write to arbitrary files or folders on your computer. Also, each cookie is limited to 1,024 characters, so contains very little information. Most cookies include expiration dates and those that don't, expire (and are deleted) as soon as you close your browser. Web browsers give you the ability to disable cookies entirely so that no web server can read or write them; however, doing so will make many web sites function improperly or not at all.
If you require more information about cookies please contact the Webmaster on firstname.lastname@example.org
A: Cookies are pieces of information generated by a Web server and stored in the user's computer, ready for future access. Cookies are embedded in the HTML information flowing back and forth between the user's computer and the servers. Cookies were implemented to allow user-side customisation of Web information. For example, cookies are used to personalize Web search engines and to store shopping lists of items a user has selected while browsing through a virtual shopping mall.
A: All wholesale prices indicated are exclusive of GST. RRP prices are GST inclusive.
*You will need to have an account to see the wholesale pricing. Please download the account application form in the "First Time Visitor" page.
A: There are some items which are not commercially viable to supply in small quantities. As such, any item with a cost price of $0.50 cents or less, minimum purchase quantities apply.
less than $0.50 - 10 pieces
less than $0.20 - 50 pieces
less than $0.05 - 100 pieces
A: In order to generate online orders you must log in with your Electus Account number and password. If you don't have a password please call us on 1300 738 555 quoting your account/customer number. If you don't have an account you will need to apply for one. An account application form can be downloaded on the 'First Time Visitors' page.
A: If you are a registered company, manufacturer, service agent, reseller or any organisation purchasing product in commercial quantities you may be eligible for wholesale prices. To find out if you are eligible contact us on 1300 738 555 or by email.
A: Because an Electus sale is a commercial transaction we are not obligated to accept your goods unless the product is faulty, incorrectly supplied or does not function as advertised(refer warranty policy). A 20% restocking charge will be applied to all goods returned for credit (conditions apply).
A: PROBLEM: Too many results
A: Be more specific. If you find that your search word has produced too many results, refine your search by adding a descriptive word (adjective). For example, if you were to type in "LED", you will get over 400 products! However, you can narrow down your search by adding a description word such as "UV LED" or "Ultra Violet LED".
A: Use the non-abbreviated form. Words like "LED", "IC", and "CB" will produce some 'strange' results because they are part of other words. For example, if you type in "IC", you will get microphones, picture viewers, etc, not just IC's. Try searching for "integrated circuit", or "CMOS IC"
PROBLEM: Not enough results or nothing found
A: Be less specific. Perhaps you have been too specific in your search. Eg. You might have typed "5mm ultraviolet 10uA LED". This is too specific - try removing some of the words to make your search less specific. Eg "5mm Ultraviolet LED" or "ultraviolet LED". The best words to remove would be the technically specific ones like '10uA' or the dimension information like '5mm'
A: Check your spelling. Everyone makes mistakes! If, for example, you've typed 'doide' instead of 'diode', the search engine will not find it. You can check the spelling of your search by looking at the page that returns the following message: "No products were found that match the keyword(s) doide. Please try another search keyword.
Also, try both the BRITISH and AMERICAN English versions of words - Eg. "colour" and "color", "analyzer" and "analyser"
If you have no luck finding what you want after several search attempts, please let us know by emailing us at email@example.com
A: Many of our products are covered under a 12 month warranty. For warranty claims please contact an Electus Sales person.
Items that are returned faulty will be assessed and be treated in the following manner. Repaired if possible, replace if still available and not repairable or credited if no other option available