Frequently Asked Questions
Just click a question to expand the answer.
A: We accept MASTERCARD, VISA and AMEX.
A: Items worth less than $10.00 in total quantity are not backordered. We do not backorder items for Cash-sale customers.
A: Some people are nervous about cookies. Privacy is a valid issue for all of us; however, cookies are very limited in scope. A cookie can only contain plain text, not code, so cannot spread computer viruses. They go into a specific folder or directory location that you control, via your web browser software. As a result, cookies can't read or write to arbitrary files or folders on your computer. Also, each cookie is limited to 1,024 characters, so contains very little information. Most cookies include expiration dates and those that don't, expire (and are deleted) as soon as you close your browser. Web browsers give you the ability to disable cookies entirely so that no web server can read or write them; however, doing so will make many web sites function improperly or not at all.
If you require more information about cookies please contact the Webmaster on
webmaster@electusdistribution.com.au.
A: Cookies are pieces of information generated by a Web server and stored in the user's computer, ready for future access. Cookies are embedded in the HTML information flowing back and forth between the user's computer and the servers. Cookies were implemented to allow user-side customisation of Web information. For example, cookies are used to personalize Web search engines and to store shopping lists of items a user has selected while browsing through a virtual shopping mall.
For example, when you enter a website that uses cookies, you may be asked to fill out a form which asks for information such as your name and interests. This information is packaged into the cookie and stored for later use. The next time you visit the same website, your browser will send the cookie to the web server and use the information stored to present you with custom web pages that you have set previously.
A: We accept payments by Mastercard, Visa and Amex.
A: A download icon will appear on any product in the product database which has a datasheet.
A: All wholesale prices indicated are exclusive of GST. RRP prices are GST inclusive.
*You will need to have an account to see the wholesale pricing. Please download the account application form on the
First Time Visitor page.
A: A no-reorder item means we have discontinued this product. Please contact an Electus salesperson for a possible alternative.
A: We accept orders from $50.00 (invoice value excluding GST). A $10.00 surcharge will apply to any order under $50.00 invoice value.
Orders under $20.00 will not be processed.
A: There are some items which are not commercially viable to supply in small quantities. As such, any item with a cost price of $0.50 cents or less, minimum purchase quantities apply.
Less than $0.50 - 10 pieces
Less than $0.20 - 50 pieces
Less than $0.05 - 100 pieces
A: In order to generate online orders you must log in with your Electus Account number and password. If you don't have a password please call us on
1300 738 555 quoting your account/customer number. If you don't have an account you will need to apply for one. An account application form can be downloaded on the
First Time Visitors page.
A: If you are a registered company, manufacturer, service agent, reseller or any organisation purchasing product in commercial quantities you may be eligible for wholesale prices. To find out if you are eligible contact us on
1300 738 555 or by email.
A: Overseas delivery can be sent by ship or by air. Please speak to an Electus sales person for details.
A: Once you have logged in click on
My Account found in the top right of the screen.
A: Enabling cookies in your browser settings should solve this.
A: You will need to contact an Electus Salesperson before returning any goods. An R.A (Return of goods Authorisation) form needs to be filled out.
A: Because an Electus sale is a commercial transaction we are not obligated to accept your goods unless the product is faulty, incorrectly supplied or does not function as advertised (refer warranty policy). A 20% restocking charge will be applied to all goods returned for credit (conditions apply).
A: PROBLEM: Too many results
Be more specific. If you find that your search word has produced too many results, refine your search by adding a descriptive word (adjective). For example, if you were to type in "LED", you will get over 400 products! However, you can narrow down your search by adding a description word such as "UV LED" or "Ultra Violet LED".
Use the non-abbreviated form. Words like "LED", "IC", and "CB" will produce some 'strange' results because they are part of other words. For example, if you type in "IC", you will get microphones, picture viewers, etc, not just IC's. Try searching for "integrated circuit", or "CMOS IC"
A: PROBLEM: Not enough results or nothing found
Be less specific. Perhaps you have been too specific in your search. Eg. You might have typed "5mm ultraviolet 10uA LED". This is too specific - try removing some of the words to make your search less specific. Eg "5mm Ultraviolet LED" or "ultraviolet LED". The best words to remove would be the technically specific ones like '10uA' or the dimension information like '5mm'
Check your spelling. Everyone makes mistakes! If, for example, you've typed 'doide' instead of 'diode', the search engine will not find it. You can check the spelling of your search by looking at the page that returns the following message: "No products were found that match the keyword(s) doide. Please try another search keyword.
Also, try both the BRITISH and AMERICAN English versions of words - Eg. "colour" and "color", "analyzer" and "analyser"
If you have no luck finding what you want after several search attempts, please let us know by emailing us at
webmaster@electusdistribution.com.au.
A: Many of our products are covered under a 12 month warranty. For warranty claims please contact an Electus Sales person.
Items that are returned faulty will be assessed and be treated in the following manner. Repaired if possible, replace if still available and not repairable or credited if no other option available.
A: OEM is an acronym for "Original Equipment Manufacturer".
Minimum order quantities and conditions apply to all OEM items.
A: Wholesale prices are confidential. You must log-in to see them.
A: In most cases, this would indicate that your browser has not been set up to accept cookies. Please refer to your browser documentation to enable cookies.